Most Common Support Questions - Excel 2011 for Mac Installation Instructions and Troubleshooting NOTE: Microsoft and Apple have both stopped supporting this version of Excel as of July 2018, therefore QI Macros is no longer compatible with Excel 2011. Easily generate barcodes in Microsoft Excel for Mac 2004 or 2011 with this add-in. The add-in changes the selected data to a barcode when applied.

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Problem: In Mac Excel 2011, you try to run a VBA add-in (TreePlan, SensIt, or SimVoi) and receive an error message like “Error in loading DLL,” “Excel could not open (the XLAM add-in file name) because some content is unreadable …,” or “Excel repaired or removed unreadable content from this workbook …”

Possible cause: Mac Excel 2011 was installed using the Apple Migration Assistant (which can be used to transfer Mac Excel 2011 from another computer to the current computer). There have been reports (and it is our experience) that the Migration Assistant is not successful when it is used to transfer Mac Office 2011 from one computer to another. Specifically, the Migration Assistant may not transfer the Mac Excel 2011 VBA features reliably.

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To verify VBA problems: (A) Can you record a macro? To check, choose Tools > Macro > Record New Macro… If the Record Macro dialog box appears, it’s working. Click the Cancel button.

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(B) Is VBA installed and working? To check, choose Tools > Macro > Visual Basic Editor. On the new topmost menu, choose Insert > Module. If you get this far, then VBA is likely fine. On the topmost menu, choose Excel > Close and Return to Microsoft Excel.

Solution for VBA problems: Completely remove the Mac Office 2011 suite and then reinstall the whole suite without using the Migration Assistant. This solution was recommended by XinXin Liu, Test Lead for Mac Excel, Macintosh Business Unit, Microsoft. To completely remove Mac Office 2011, follow these instructions: “How to completely remove Office for Mac 2011” at http://support.microsoft.com/kb/2398768

More information: (A) If you have the 25-character product key that came with your Office for Mac 2011 purchase, you can download the software at http://www.microsoft.com/mac/office-2011-digital-download

(B) In Mac OS X 10.10.5 and earlier, after reinstalling Mac Office 2011 and after installing updates, we recommend running the Disk Utility to repair permissions. To do so, choose Finder > Go > Utilities > Disk Utility > (select disk) > Repair Disk Permissions.

(C) You can search for questions, answers, and discussion regarding Mac Excel 2011 on the Microsoft Community forum at http://answers.microsoft.com/en-us/mac/forum/macoffice2011-macexcel

To provide comments and suggestions or for additional information about TreePlan, SensIt, and SimVoi, please send e-mail to Mike Middleton <Mike@TreePlan.com>.

Mac Users Using Excel 2016 or Excel Online

Get the new Solver App for Excel 2016 and Excel Online this free Solver app works equally well in desktop Excel 2016 and Excel Online – and handles the smallest to the largest, most challenging optimization models. Users can obtain Solver immediately from Microsoft AppSource. Over 100,000 existing “cloud Solver” users will receive the new version automatically. When your model gets to big for the free add-in contact us about upgrading.

If you're still using Excel 2008 for Mac, you can download Solver for Excel 2008 here -- but we highly recommend an upgrade to Excel 2011, for many reasons including a better Solver!

Using the Excel 2011 Solver for Mac

Starting with Excel 2011 Service Pack 1 (Version 14.1.0), Solver is once again bundled with Microsoft Excel for Mac. You do not have to download and install Solver from this page -- simply ensure that you have the latest update of Excel 2011 (use Help - Check for Updates on the Excel menu).

To enable Solver, click ‘Tools’ then ‘Addins’. Within the Addin box, check ‘Solver.xlam’ then hit ‘OK’.

To use Solver, start Excel 2011 and create or open your workbook. When you're ready to use Solver, click the Solver button on the Data tab (the bundled version of Solver doesn't use the menu Tools Solver.) . The Solver Parameters dialog should appear, in the language of your Microsoft Excel 2011 installation. Click here for Solver Help, applicable to both Excel 2010 for Windows and Excel 2011 for Mac.

Use the Solver Parameters dialog to select your objective, decision variables, and Constraints. Then click the Solve button. Solver will seek the optimal solution to the problem. When it's finished, the Solver Results dialog will appear, and the final values of the decision variables will appear in your workbook in Excel. To pause or stop Solver while it's solving, press the ESC key, and click Stop (or Continue) when the Trial Solution dialog appears.

Caution:Don't make changes yourself in Excel or your workbook while Solver is solving. Changes in Excel while Solver is solving, will have unpredictable results, including crashes in Solver or Excel. See the FAQ about Solver as a Separate Application.)

If You Updated to Excel 2011 SP1 and Installed Solver from Solver.com

If you've previously updated to Excel 2011 Service Pack 1 and after doing this, you've also downloaded and installed the Solver package formerly available on this page, you'll be fine, but you can encounter a problem (involving which version of Solver gets loaded and used) which we can easily help you solve. Just email us at at support@solver.com.

Read the FAQ to learn how Solver for Excel 2011 was developed, special considerations in using this Solver versus the one in Excel 2008, and what to expect in the future.

The History of the Excel 2011 Solver for Mac

Before Microsoft began bundling the Solver with Excel for Mac, Frontline Systems worked with Microsoft's Mac Business Unit to bring you a faster, easier to use, and more powerful Solver. The version that we provided was free and 100% compatible -- your existing Solver models would work without any changes, whether they're from Excel 2004 or 2008 for Mac, or Excel 2003, 2007 or 2010 for Windows.

Matches New Solver for Excel 2010 for Windows

Solver for Excel 2011 for Mac has the same new features and user interface as Solver for Excel 2010 for Windows -- which is greatly enhanced over Solver for Excel 2007.

Includes New Evolutionary Solving Method

Based on genetic algorithms, this method complements Solver's linear programming and nonlinear optimization methods. Use it to find solutions for models with IF and LOOKUP functions.

Global Optimization for Nonlinear Models

Automatically run the GRG Nonlinear Solver from multiple, intelligently chosen starting points, to find better solutions when the old Solver would be 'trapped' in a local optimum.

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New user interface matches Excel 2010

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• Try our Solver Tutorial to learn more about building Solver models and getting solutions.
• Premium Solver Platform for Mac offers far more power, speed and flexibility than the Standard Excel Solver while allowing all your existing models, even your VBA code, to be used as-is.
• If you are a developer of optimization or simulation applications, check our Solver SDK Platform. It's available for Windows and Linux -- but contact us for news about availability of the SDK for Mac OSX.